THE CHALLENGE
Flipick partnered with DRG (Decision Resources Group), now part of Clarivate, to design and deliver a robust, scalable learning platform for certification and compliance training across hospitals and medical institutions worldwide.
Before partnering with Flipick, DRG faced significant operational and technical hurdles in delivering training at scale. The platform needed to handle:
- Complex institutional hierarchies spanning multiple hospitals and organisations (multi-tenancy)
- Structured certification programs with sequential courses followed by certification exams
- Recertification cycles requiring professionals to renew credentials before expiry
- Automated recertification reminders and deadline notifications
- Adaptive learning pathways tailored to individual learner performance
- Dual access models — B2B institutional training and B2C learner self-enrolment
- SCORM-based learning content and multi-SCO learning packages
- Granular reporting and analytics configurable per hospital or institution
The platform had to support tens of thousands of learners while keeping administrative control and reporting completely independent for each institution.
PLATFORM SCALE
| 300+
Hospitals Onboarded |
45,000+
Healthcare Professionals Enrolled |
250,000+
Certifications Awarded |
FLIPICK’S SOLUTION
Flipick developed a custom enterprise LMS built precisely around DRG’s certification and compliance requirements. The platform enables healthcare professionals to enrol in structured programs, complete guided learning paths, sit certification exams, and maintain active professional credentials — all within a single, scalable system.
| 🏛️ | Multi-Tenant Institutional Architecture
The platform was architected for multi-tenancy, allowing multiple organisations to operate independently on shared infrastructure. Each organisation can manage multiple hospitals or institutes, with fully separate learner management, administration, and reporting environments — ensuring both scale and institutional autonomy. |
| 🎓 | Certification & Learning Path Management
Structured learning paths guide each professional through a defined sequence of courses, culminating in a certification examination. Upon successful completion, learners receive verified professional certification credentials that are tracked and stored within the platform. |
| 🔄 | Recertification Management
Healthcare certifications require periodic renewal. Flipick implemented automated recertification workflows that track expiry dates, send proactive reminders as deadlines approach, and allow learners to complete recertification exams before their credentials lapse — ensuring continuous compliance without manual oversight. |
| 🎯 | Adaptive Learning Experience
Learners begin with an IQ assessment that benchmarks their existing knowledge. Based on the results, the platform recommends personalised learning modules, targets specific knowledge gaps, and guides each professional through a customised path — making training efficient and relevant from day one. |
| 📊 | Flexible Reporting & Analytics
Institutions need detailed oversight of training progress and certification status. Flipick’s custom report builder lets administrators generate tailored reports, build hospital-specific analytics dashboards, and schedule automated delivery on daily, weekly, monthly, or quarterly cadences. |